Last Updated: 2024-06-13
1. Introduction
Welcome to Yocto Information Technology (“we,” “our,” “us”), a premier provider of cutting-edge IT solutions, consultancy, software development, network services, cybersecurity services, mobile application development, and all related IT services. We are dedicated to protecting your privacy and ensuring that your personal information is handled with utmost care and responsibility. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information in accordance with ISO standards, worldwide regulations, and the requirements of Google Play, Apple Store, and other mobile app stores.
2. Information We Collect
2.1 Information You Provide to Us
- Personal Identification Information: We collect information such as your name, email address, phone number, postal address, and job title when you interact with us.
- Account Information: To facilitate access to our services, we collect usernames, passwords, and other security-related information.
- Payment Information: For transaction purposes, we gather credit card details, billing addresses, and other necessary financial information.
- Customer Support Information: When you seek support, we collect details about your inquiries, feedback, and any other information you provide to us.
2.2 Information We Collect Automatically
- Usage Data: We automatically collect data about your interactions with our services, including IP addresses, browser types, operating systems, referring URLs, and activities on our website or mobile applications.
- Device Information: Information about the device you use to access our services, such as the hardware model, operating system and version, and mobile network information, is collected.
2.3 Information from Third Parties
We may receive information about you from other sources, such as social media platforms or partners, and combine it with information we collect through our services to enhance your experience.
3. How We Use Your Information
We use the collected information for a variety of purposes, including:
- Provision of Services: To provide, operate, and maintain our services.
- Improvement and Personalization: To enhance, personalize, and expand our services based on user preferences and feedback.
- Analytics and Understanding Usage: To understand and analyze how you use our services, helping us develop new features and improve existing ones.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide effective customer support.
- Security and Fraud Prevention: To ensure the security of our services and protect against fraudulent activities.
- Compliance with Legal Obligations: To comply with legal and regulatory requirements and standards.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business, such as payment processors, hosting services, and customer support platforms.
- Affiliates: Our affiliates, in compliance with this Privacy Policy, for operational purposes.
- Legal and Regulatory Authorities: When required by law or necessary to protect our rights, we may disclose information to regulatory authorities, government agencies, or legal entities.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices are in line with ISO standards and industry best practices.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory obligations, resolving disputes, and enforcing our agreements.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access and Correction: The right to access and correct your personal information.
- Deletion: The right to request the deletion of your personal information.
- Objection and Restriction: The right to object to or restrict the processing of your personal information.
- Data Portability: The right to request the transfer of your personal information to another service provider.
- Withdrawal of Consent: The right to withdraw consent where we rely on it for processing your personal information.
To exercise these rights, please contact us using the details provided in the “Contact Us” section.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. International Data Transfers
We may transfer your personal information to countries outside of your home country for processing and storage. When we do so, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last update.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Yocto Information Technology
Abu Dhabi, UAE
Email: info@yocto.ae
Phone: +971 50 552 0258
Thank you for trusting Yocto Information Technology with your information. We are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care.